但是你還是得同意啊；把prepaid return label發給他
以前有個買家也是說我發錯東西了，明明沒有，然后去翻他的評論，猜到是他自己下錯單了，所以不想要就退貨

不用等他回復啦，估計就是不想要了，也不想出運費、、、在他申請az前趕緊同意
上周有個買家要退貨，原因是”inaccurate website description”，我們就馬上同意了，順便發了封郵件給他：
“Today we received your request to return XXX（物品）due to an inaccurate website description which we have already authorized your return (see our other message). As Listing Manager for XXX（店鋪名）, I am wondering if you could help us? Can you spare some time to inform us of the inaccurate details in the description for the product? We were not the original seller that listed this product on Amazon; therefore, it would be helpful for us if you can point out the inaccurate details so that we can submit them to Amazon for correction.
Your assistance on this matter would be greatly appreciated.”

等你拿回退貨，先拍照，證明發的貨沒有錯，然后再向亞馬遜開case。以后這種事都要記得存檔

退貨申請一定要在48小時內做出有效處理。建議先跟客戶溝通，聯系不上可以先授權退貨。