賣家可以在賣家中心自行創(chuàng)建回復(fù)模板，來(lái)回復(fù)顧客的常問(wèn)問(wèn)題，比如“我的物流單號(hào)是多少”、“我可以取消我的訂單嗎”等等。如果您想了解更多關(guān)于如何創(chuàng)建回復(fù)模板的信息，您可以查看小程序文章“消息中心回復(fù)模板創(chuàng)建”。

注：如果您需要使用一個(gè)可以自動(dòng)填充內(nèi)容的回復(fù)模板，請(qǐng)確保您在下拉列表中選擇了正確的選項(xiàng)，弧形括號(hào)“（）”中的插入語(yǔ)必須由發(fā)送者手動(dòng)填充。

Suggested Templates

消息回復(fù)模板

Customer Requested to Cancel an Unshipped Order

顧客申請(qǐng)取消未發(fā)貨訂單

Customer Requested to Cancel a Shipped Order

顧客申請(qǐng)取消已發(fā)貨訂單

Customer Requested to Return an Item Within the Return Window (In-store Returns)

顧客申請(qǐng)?jiān)谕素?/span>期限內(nèi)退貨（在沃爾瑪線下門店進(jìn)行退貨）

Customer Requested to Return an Item Within the Return Window (No In-store Returns)

顧客申請(qǐng)?jiān)谕素浧谙迌?nèi)退貨（不在沃爾瑪線下門店進(jìn)行退貨）

Customer Requested to Return a Delivered Item Outside of The Return Window

顧客在退貨期限外申請(qǐng)退貨

Customer Requested the Delivery Status of Their Order

顧客申請(qǐng)查看訂單的物流運(yùn)輸狀態(tài)

Customer Never Received an Item

顧客沒(méi)有收到商品

Lost in Transit

商品在運(yùn)輸過(guò)程中丟失

Lost After Delivery (With Signature)

商品在簽收后丟失

Lost After Delivery (No Signature)

商品在送達(dá)后丟失（顧客本人沒(méi)有簽收）

Items Are Being Delivered Later Then Expected

商品送達(dá)時(shí)間晚于預(yù)期送達(dá)時(shí)間

Customer Received the Wrong Item (Keep It Rules)

顧客收到了錯(cuò)誤的商品，但可以使用Keep It規(guī)則將其留下

Customer Received the Wrong Item (No Keep It Rules)

顧客收到了錯(cuò)誤的商品，但不能使用Keep It規(guī)則

Customer Received Damaged or Defective Items (Keep It Rules)

顧客收到了已損壞或者有缺陷的商品，但可以使用Keep It規(guī)則將其留下

Customer Received Damaged or Defective Items (No Keep It Rules)

顧客收到了已損壞或者有缺陷的商品，但不能使用Keep It規(guī)則

（來(lái)源：沃爾瑪全球電商）